McGee & Co.’s strongest documented strength is its design. The brand’s curated, warm, modern-traditional look is why buyers seek it out, and some customers have had excellent outcomes. One said customer service “has truly restored my faith in the company” after a rug issue, another said “They allowed me to return the item even though it was on sale,” and a third said “We are very satisfied with the product.” McGee & Co. is the furniture and décor retail brand of Studio McGee, created by husband-and-wife team Shea and Syd McGee, which started in a spare bedroom. DTC Etc describes it as based in Salt Lake City. What sets it apart is the Studio McGee aesthetic: coastal-traditional and modern-traditional furniture, lighting, rugs, art, bedding, bath and décor that buyers can use to recreate the studio’s popular interiors.
McGee & Co. is a premium retailer. Havenly lists the Astrid Fringe Stool at $588, and Trustpilot buyers mention nightstands at over $1,000 each, a $2,300 light fixture and $4,000 for a set of chairs. Its help center says select items can be returned within 30 days of delivery, but buyers pay return shipping, refunds exclude the original shipping fee, and a 15% restocking fee (based on retail price before discounts) applies to furniture, lighting and rugs. Vintage, custom and made-to-order pieces, customized lighting, swatches and clearance items are final sale. McGee & Co. ships within the contiguous US, and its shipping page says unscheduled deliveries may incur storage fees after five business days.
The honest caveat: McGee & Co. has a 1.6 TrustScore from 570 reviews, with 61% one-star. One buyer said “It has been 21 weeks since I placed an order” for $4,000 in chairs, and another said of $1,000 nightstands, “When I open the drawers, the entire nightstand moves with it.”
✅ Signature Studio McGee design aesthetic
✅ Curated furniture, lighting, rugs, art and décor
✅ Founded by designers Shea and Syd McGee
✅ Cohesive collections for whole-home styling
✅ Helpful resolutions for some: “This level of customer service has truly restored my faith in the company”
✅ Flexible exceptions for some buyers on sale returns
✅ Smooth deliveries for some orders
✅ Replies to 100% of negative Trustpilot reviews within 48 hours
✅ McGee Rewards program
✅ Detailed help center
✅ Studio McGee also sells a more affordable line at Target, per DTC Etc
✅ Company says it’s investing in phone support
❌ 1.6 TrustScore, with 61% one-star reviews
❌ 15% restocking fee on furniture, lighting and rugs
❌ Customers pay return shipping, and original shipping isn’t refunded
❌ Long, unclear lead times on some orders
❌ Hard to reach a person by phone, per buyers
❌ No price adjustments after purchase, per a buyer
❌ High shipping costs and quality inconsistency reported
We analyzed McGee & Co.’s Trustpilot profile (570 reviews, a 1.6 TrustScore, 18% five-star and 61% one-star, with no recent review invitations and replies to 100% of negative reviews within 48 hours), McGee & Co.’s help center, return and shipping policies, a Havenly listing, and a DTC Etc brand overview. GlossGirly has no commercial relationship with McGee & Co. that affects this verdict. Buying tip: calculate the full cost of a potential return (15% of retail price plus shipping both ways) before ordering large pieces.
McGee & Co.’s appeal is its look. The catalog covers sofas, chairs, nightstands, dining, lighting, rugs, art, pillows, bath linens, holiday décor and accessories, all styled in Studio McGee’s warm, layered aesthetic. Buyers who love the brand describe beautiful products, and one called a Christmas tree beautiful even while criticizing service. For shoppers who follow Studio McGee’s design work, the store offers an easy way to get the look. If you want a more affordable version, DTC Etc notes Studio McGee also sells a line at Target.
Quality is inconsistent, according to many reviewers. Buyers report nightstands that shift when drawers open and leather pieces attached with Velcro, a rattan stool that arrived partly unfinished after a previous stool fell apart, towels that shed lint endlessly, soap dispensers that corroded within days, and plates arriving smashed. McGee & Co. has often stepped in after public complaints, offering store credit or escalation. Given the prices, several buyers felt the value didn’t match. Read materials and construction details closely, and examine pieces immediately on delivery.
Lead times and communication are the most common complaints. Buyers describe chairs still undelivered after 21 weeks, pieces listed as shipping in 5 to 10 business days that didn’t ship for weeks, partial orders, missed delivery windows, and delivery partners in some areas only delivering two days a week. Many say they couldn’t reach a person by phone and had to rely on email and AI responses. McGee & Co. replies to every negative review, often within two days, and says it’s building an elevated phone support experience. Some buyers say supervisors resolved their issues once reached.
McGee & Co.’s return policy is strict and expensive. Select items can be returned within 30 days, but buyers pay return shipping, original shipping isn’t refunded, and furniture, lighting and rugs carry a 15% restocking fee based on retail price. Custom, made-to-order, vintage and clearance pieces can’t be returned. Buyers report shipping costs over $300 for two pendants, a $177 redirection fee for an address error, and no price adjustments when items went on sale a day after purchase. Factor in these costs before buying, and confirm your address carefully at checkout.
Smaller décor pieces, art and accessories that capture the Studio McGee look at lower risk. One buyer was allowed to return sale artwork after a problem. They’re best for adding the aesthetic without big furniture commitments.
Chairs, stools and sofas in the brand’s signature style, such as the Astrid Fringe Stool (about $588 at Havenly). They’re best for design-focused rooms. Confirm lead times in writing before paying.
Seasonal pieces like Christmas trees, which one buyer called beautiful. Note that prices may drop during sales after you buy.
Rugs in the brand’s layered palette. One buyer received full store credit after a rug issue. Rugs carry a 15% restocking fee, so check size and colour carefully.
“The shipping cost was over $300.” — Miki, Trustpilot reviewer (US, 1 star, Two pendants)
“You can’t even call this company, you have to wait for an email back.” — Heather Murphy, Trustpilot reviewer (US, 1 star, Nightstand)
“I was told they don’t do that.” — Laura Grover, Trustpilot reviewer (US, 1 star, Multiple items, price adjustment request)
“They leave fuzzies everywhere.” — Ryann Faul, Trustpilot reviewer (US, 1 star, Frayser Organic Bath Collection towels)
“The stool arrived with portions of the wood and rattan unfinished” — julie parish, Trustpilot reviewer (US, 1 star, Rattan and wood stool)
McGee & Co. is worth it for buyers who love the Studio McGee aesthetic and are comfortable with premium prices, long lead times and strict return fees. Start with smaller décor, get lead times in writing, measure carefully, inspect deliveries immediately, and use email for a written record. If flexible returns and fast, responsive service matter most, consider other retailers.
Feature | McGee & Co. | Serena & Lily | Lulu and Georgia | Pottery Barn | Ballard Designs | Anthropologie Home |
Style | Modern-traditional, coastal | Coastal | Modern eclectic | Classic casual | Traditional | Eclectic |
Furniture restocking fee | 15% of retail price | Check site | Check site | Check site | Check site | Check site |
Example price | Astrid Fringe Stool about $588 (Havenly) | Check site | Check site | Check site | Check site | Check site |
Trustpilot score | 1.6 (570 reviews) | 4.7 (278 reviews) | 3.5 (about 6,700 reviews) | 1.2 (about 2,000 reviews) | 1.4 (57 reviews) | 3.5 (about 12,000 reviews) |
Select items can be returned within 30 days. Buyers pay return shipping, and a 15% restocking fee applies to furniture, lighting and rugs.
Vintage items, custom and made-to-order pieces, customized lighting, swatches and clearance items.
McGee & Co. ships within the contiguous US, according to its product pages.
Many buyers say support is mainly by email. McGee & Co. says it’s building out phone support.
Studio McGee founders Shea and Syd McGee.
McGee & Co. sells some of the most sought-after home décor and furniture styles, and its curated Studio McGee look is genuinely beautiful. Some buyers have excellent outcomes, especially when supervisors step in.
The trade-offs are serious: a 1.6 TrustScore, long and unclear lead times, inconsistent quality, hard-to-reach support, and costly returns with a 15% restocking fee. Buy small first, get commitments in writing, and know the fees. McGee & Co. is a cautious recommendation for design devotees only.
Category | Score |
Design | 9.0/10 |
Curation | 8.5/10 |
Complaint Response | 6.0/10 |
Product Quality Consistency | 5.0/10 |
Price & Value | 4.5/10 |
Delivery & Lead Times | 4.0/10 |
Customer Service Access | 3.5/10 |
Returns | 3.0/10 |
Overall | 5.4/10 |