Solbari’s strongest documented strength is its focus on certified UPF 50+ sun protection across clothing, hats and accessories. Some buyers are happy: a New Zealand customer said Solbari “made the return and exchange process really easy,” a UK buyer was “pleased with product,” and an Australian customer said she’d bought several items and “been happy with them.” Solbari is an Australian sun protection specialist based in Melbourne. What sets it apart is that it says all its UPF 50+ fabrics are independently tested and certified, including hat crowns, and it offers clothing, swimwear, hats, umbrellas and accessories built for sun-sensitive shoppers.
Solbari’s range includes long-sleeve UV shirts, broad-brimmed sun hats like the Traveller and Ultra Wide Cotton Linen Hat, UV umbrellas and swimwear. It ships internationally from Australia, and Solbari says it aims to dispatch orders within two business days, though shipping times are estimates. Returns aren’t free: a US buyer quoted Solbari’s policy of a fixed $10 return fee deducted from refunds, a UK buyer reported a £5.95 return fee, and buyers say exchanges are final. Solbari replies to every negative Trustpilot review and asks customers to email its team.
The honest caveat: Solbari has a 2.0 TrustScore from 109 reviews, with 53% one-star. Many complaints focus on hats and returns. One buyer said a hat was “overwhelmingly disappointing,” and another quoted the policy: “In the US, there is a fixed $10 return fee deducted from your refund.”
✅ Specialist UPF 50+ sun-protective brand from Melbourne
✅ UPF 50+ fabrics independently tested, per Solbari
✅ Clothing, swimwear, hats, umbrellas and accessories
✅ Easy exchanges for some: “made the return and exchange process really easy”
✅ Long-sleeve UV shirts praised by some buyers
✅ Repeat customers who’ve “been happy with them”
✅ Ships internationally
✅ Aims to dispatch within 2 business days, per Solbari
✅ Replies to 100% of negative reviews
✅ Refunds issued for lost orders, per Solbari’s replies
✅ Kind support staff for some
✅ Options for sun-sensitive shoppers
❌ 2.0 TrustScore, with 53% one-star reviews
❌ Hat quality, fit and breathability complaints
❌ Return fees ($10 US, £5.95 UK, per buyers)
❌ Exchanges are final, per buyers
❌ Ships from Australia, causing delays
❌ Colour accuracy issues, per buyers
❌ Email-only support, per a buyer
We analyzed Solbari’s Trustpilot profile (109 reviews, a 2.0 TrustScore, 25% five-star and 53% one-star, with no recent review invitations and replies to 100% of negative reviews within two weeks), along with Solbari’s own company information and responses to customers. Solbari’s UK site has a separate Trustpilot profile with 21 reviews and a 3.1 score. GlossGirly has no commercial relationship with Solbari that affects this verdict. Health note: UPF clothing works best alongside sunscreen, shade and limiting midday sun. If you have a photosensitive condition or a history of skin cancer, follow your dermatologist’s advice and check UPF certification before relying on any garment.
Solbari’s core promise is UPF 50+ protection. It says all fabrics are independently tested and certified, including the crown of its hats. One Australian buyer believed a hat’s mesh crown offered no protection, which Solbari disputed. Another questioned whether a thin white hat would keep its rating when wet. Check product details carefully, and choose dense fabrics if you need maximum protection.
Hats draw the most criticism. Buyers describe flimsy fabric, poor brim wire, hats that run large, a non-breathable hat that trapped moisture, and a navy inner band that bled into a white Traveller hat. Some buyers also say website colours don’t match the real products. Measure your head carefully and read fabric descriptions before buying.
International delivery can be slow because orders ship from Australia. Buyers describe parcels taking weeks, lost deliveries, address disputes, and expedited shipping that didn’t arrive in time for Christmas. Solbari says customs congestion and carriers cause some delays, and it has issued refunds for lost or late orders. A UK buyer asked Solbari to state more clearly that orders ship from Australia.
Returns are the second-biggest complaint. Buyers report return fees, deducted shipping costs and final exchanges with no refund option. One buyer received a T-shirt instead of hats and was initially asked to send it back herself. Solbari says return labels in such cases should be prepaid. Support is mainly by email, and some buyers praise kind, sincere staff once they reach someone.
UPF 50+ shirts that one buyer said fit perfectly after an exchange. They’re best for daily sun protection. Check the size guide.
Wide-brim hats for face and neck coverage. Check head size and fabric weight, since hats draw mixed reviews.
Portable sun shade. One buyer said wind damaged an umbrella’s springs, so avoid gusty conditions.
Sun-protective swimwear for beach and pool. Rinse after use to protect fabric.
“The sun protection is only from the hat’s brim, not the head” — Marcus Dobinson, Trustpilot reviewer (Australia, 1 star, UPF 50+ hat)
“The navy inner band is not colourfast” — PB, Trustpilot reviewer (Australia, 1 star, White Traveller Broad Brimmed Sun Hat)
“The hat is not breathable” — Christine Crealy, Trustpilot reviewer (Australia, 1 star, Sun hat)
“They charged £5.95 return fee” — AH, Trustpilot reviewer (UK, 1 star, Ultra Wide Cotton Linen Hat UPF 50+)
“The person who helped was sincere and kind” — Kim Noreen Anderson, Trustpilot reviewer (US, 3 stars, Return)
Solbari may be worth it for shoppers who want a specialist range of certified UPF 50+ clothing, especially shirts. Measure carefully, check fabric details, order well ahead of time, and factor in return fees. If you want a specific sun hat, compare better-reviewed alternatives first.
Feature | Solbari | Coolibar | UV Skinz | Ker Sun | Uniqlo UV Protection |
Focus | UPF 50+ clothing and hats | UPF clothing | UPF swimwear and clothing | Sun-protective clothing | Everyday UV wear |
Base | Melbourne, Australia | US | US | Check site | Japan |
Return fee | $10 US, £5.95 UK (per buyers) | Check site | Check site | Check site | Check site |
Trustpilot score | 2.0 (109 reviews) | 3.3 (608 reviews) | 4.8 (about 1,000 reviews) | 4.2 (94 reviews) | Not checked |
Solbari says all its UPF 50+ fabrics are independently tested and certified.
Melbourne, Australia.
Buyers report a $10 return fee in the US and £5.95 in the UK
Buyers say exchanges are final.
Yes, from Australia. Allow extra time for delivery.
Solbari offers a dedicated range of UPF 50+ clothing and accessories, which is valuable for sun-sensitive shoppers, and some buyers are happy with its shirts and exchanges.
The trade-offs are significant: a 2.0 TrustScore, frequent hat complaints, return fees, final exchanges and slow international delivery. Measure carefully and order early. Solbari is a cautious recommendation, best for shirts rather than hats.
Category | Score |
Sun Protection Credentials | 8.0/10 |
Product Range | 8.0/10 |
Comfort & Fit | 5.5/10 |
Price & Value | 5.5/10 |
Quality | 5.0/10 |
Delivery | 5.0/10 |
Customer Service | 4.5/10 |
Returns | 4.0/10 |
Overall | 5.7/10 |