Cloud Nine’s strongest documented strength is high-performing styling tools backed by excellent after-sales service. It holds a 4.6 TrustScore from 10,948 Trustpilot reviews, with 86% five-star. One buyer said her irons “glide beautifully though my hair and finished result smooth & silky,” another said the Wide Iron “Cuts my styling time by half,” and a third said Cloud Nine sent “a brand new pair dispatched the same day they received the old ones.” Cloud Nine is a UK hair tools brand based in Harrogate, created by professional hairdresser Robert Powls, according to TechRadar. What sets it apart is its focus on hair health: variable temperature controls so you can use less heat, a pressure-reducing Revive Mode, and Sericite-infused plates that Cloud Nine says lock in moisture.
Cloud Nine’s range includes The Original Iron (RRP £219 at Cloud Nine and Boots, per T3), The Wide Iron for long or thick hair (from about £189 to £229, with PriceSpy listing £199.99), The Wide Iron Pro (£259 at Beauty Bay), plus hairdryers like the Airshot, hot brushes and wands. TechRadar praised the Wide Iron’s fast heat-up and its efficiency with large sections of hair. Cloud Nine offers a 3-year warranty and a 45-day money-back guarantee on orders from its website (excluding personalised products), plus a recycling scheme for old tools.
The honest caveat: a minority of buyers report devices failing or underperforming. One buyer said “Yet another pair of straightners not reaching temperatures,” and another said her new device was “smoking constantly.” Cloud Nine’s warranty service usually resolves faults, according to many reviewers.
✅ 4.6 TrustScore from 10,948 Trustpilot reviews, with 86% five-star
✅ Created by a professional hairdresser, per TechRadar
✅ Variable temperature controls to reduce heat damage
✅ Revive Mode reduces plate pressure, per Cloud Nine
✅ Sericite-infused plates, per Cloud Nine
✅ 3-year warranty, per Cloud Nine
✅ 45-day money-back guarantee on website orders
✅ Fast replacements: “a brand new pair dispatched the same day they received the old ones”
✅ Wide Iron for thick, long hair: “Cuts my styling time by half.”
✅ Natural styling: “love the curve so it looks more natural”
✅ Next-day delivery for many buyers
✅ Recycling scheme for old tools
❌ Some devices fail or don’t reach temperature
❌ One device reported smoking
❌ Premium prices (£189–£259 for irons)
❌ Free gifts must be selected at checkout
❌ Some delivery delays
❌ Personalised products excluded from returns
❌ Mixed reviews on some markets (ProductReview AU)
We analyzed Cloud Nine’s UK Trustpilot profile (10,948 reviews, a 4.6 TrustScore, 86% five-star and 6% one-star, with review invitations, a paid Trustpilot subscription and replies to 98% of negative reviews within 48 hours), plus testing from TechRadar and T3, pricing from PriceSpy and Beauty Bay, and Cloud Nine’s own information. GlossGirly has no commercial relationship with Cloud Nine that affects this verdict. Safety note: use heat protectant, choose the lowest effective temperature for your hair type, never leave tools unattended or near water, keep them out of reach of children, and stop using any device that smokes, sparks or overheats.
Cloud Nine’s straighteners are its core products. The Original Iron is an all-rounder suitable for most hair types, while the Wide Iron’s wider plates and curved body let you straighten, wave or curl thicker sections faster. TechRadar said the Wide Iron feels balanced and lightweight, with easy temperature controls and a long 3m cord, though it’s not ideal for short hair. Buyers love the smooth, silky finish and how much time the Wide Iron saves. Cloud Nine also sells hairdryers, which some buyers call the best they’ve owned, plus hot brushes and wands.
Cloud Nine positions itself as a kinder way to style. Its straighteners have variable temperature controls, so you can choose lower heat for fine or damaged hair. Revive Mode reduces plate pressure, and Cloud Nine says its Sericite-infused materials help lock in moisture. These features don’t eliminate heat damage, but using the lowest effective temperature with a heat protectant helps. One Australian ProductReview user said a newer iron burned her hair even on low settings, so start low and build up.
After-sales support is one of Cloud Nine’s biggest strengths. Many buyers describe replacements dispatched the same day Cloud Nine received faulty tools, irons replaced quickly within warranty, and even help for tools older than expected. Cloud Nine offers a 3-year warranty and a 45-day money-back guarantee. A minority of buyers report repeat faults, such as irons not reaching temperature twice, or a new device smoking. Register your product and keep proof of purchase.
Most buyers praise fast, well-packaged delivery, often next day. One buyer waited five days for next-day delivery and received a damaged package. Cloud Nine’s irons are premium-priced, but frequent offers and bundles, such as straightener and hairdryer sets, improve value. Free gifts must be selected at checkout. One buyer forgot and Cloud Nine wouldn’t add it later, though the brand said it’s reviewing that process.
A wide-plate straightener for long, thick hair. TechRadar praised its fast heat-up and efficiency. It’s best for anyone who wants to cut styling time. Start at a low temperature.
Cloud Nine’s all-round straightener for most hair types. It’s best for everyday straightening, waves and curls. Use Revive Mode on fragile hair.
A premium version of the Wide Iron. It’s best for very thick hair and frequent stylers.
A premium hairdryer that TrustedReviews said performs well but is a touch heavy. Buyers call it one of the best they’ve owned.
“Love the curve so it looks more natural” — Barrie Chick, Trustpilot reviewer (UK, 5 stars, Straighteners)
“Best hairdryer I’ve ever had.” — Lynn pearson, Trustpilot reviewer (UK, 5 stars, Hairdryer)
“Great price, next day delivery and first class after sales.” — Monty, Trustpilot reviewer (UK, 5 stars, Original Iron with Hot Hair Brush)
“Sadly I forgot to click the free gift” — Donna Nunn, Trustpilot reviewer (UK, 1 star, Cloud Nine order)
“Should of been next day delivery but I had to wait 5 days” — Sarah Hale, Trustpilot reviewer (UK, 1 star, Cloud Nine order)
Cloud Nine is worth it for anyone who straightens or styles regularly and wants a high-performing tool with hair-health features and strong warranty support. Choose the Wide Iron for thick or long hair and the Original Iron for most others. Use low heat with protectant, select free gifts at checkout, and register your warranty.
Feature | Cloud Nine | ghd | Dyson Corrale | BaByliss | Remington |
Signature product | Wide Iron / Original Iron | Platinum+ / Gold | Corrale | Various | Various |
Example price | Original Iron RRP £219 | Check site | Check site | Check site | Check site |
Temperature control | Variable | Check site | Check site | Check site | Check site |
Warranty | 3 years | Check site | Check site | Check site | Check site |
Trustpilot score | 4.6 (10,948 reviews, UK) | 4.0 (about 68,000 reviews) | Not checked | Not checked | Not checked |
Cloud Nine offers a 3-year warranty on its tools.
Yes. Orders from Cloud Nine’s website have a 45-day money-back guarantee, excluding personalised products.
Yes. Its wide plates straighten larger sections faster, and TechRadar found it efficient for long, thick hair.
Professional hairdresser Robert Powls, according to TechRadar.
Cloud Nine emphasizes variable temperature and hair-health features, while ghd uses fixed optimal heat. Choose based on your hair type.
Cloud Nine makes excellent straighteners and styling tools. Variable heat, hair-health features, a 3-year warranty and genuinely fast replacements explain its 4.6 TrustScore and loyal following.
The trade-offs are premium prices, occasional device faults, and checkout quirks with free gifts. Use low heat, register your warranty, and contact support quickly if something goes wrong. For regular stylers, Cloud Nine is a strong recommendation.
Category | Score |
Warranty & After-Sales | 9.2/10 |
Styling Performance | 9.0/10 |
Hair-Health Features | 8.5/10 |
Customer Service | 8.5/10 |
Delivery | 8.5/10 |
Promotions & Checkout | 7.5/10 |
Durability | 7.3/10 |
Price & Value | 7.0/10 |
Overall | 8.2/10 |